Modern Office Methods provides comprehensive IT services and support with our partner, Full Service Networking, to our clients throughout Ohio. These services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, service desk support for users, and business continuity solutions to ensure your company is prepared for any possible disruption.

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What is IT Services?

Maintaining the complexities of your IT environment can be challenging for any business owner. That’s why more businesses just like yours are outsourcing the management of their IT infrastructure and network to a vendor. Here are a few key factors of our IT services:

  • Our team of experts utilize software agents to track and analyze your network activity 24/7.

  • When a system or function fails, an alert is generated for our team to immediately investigate.

  • Because we continuously monitor your network, MOM IT experts are able to tackle issues before your network goes down, proactively addressing issues as they arise.

  • Little problems don’t become big—and expensive—and in most instances, you won’t even know there was ever an issue.

  • Be prepared for the loss of files and systems due to natural disasters such as fires and floods, a ransomware attack, and even human error by properly backing up and storing your business data securely.

  • Our fully managed backup and disaster recovery service provides you with peace of mind knowing that your critical systems and data files are being fully protected as we centrally monitor and manage the process from end-to-end.

Our Managed IT services will:

  • Maintain 24/7 watch over your entire IT environment

  • Identify and analyze server events for potential problems

  • Remediate processes or services that fail

  • Ensure security patches, service packs, and anti-virus protocols are up-to-date

  • Ensure that data backups are completed and synced off-site

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Advantages of IT Services

Proactive Approach

Proactive approach improves productivity and cuts costs

Fixed Monthly Invoices

Better financial planning due to a fixed monthly fee

Tenured Team

Access to our entire team of trained, tenured experts

Optimized Systems

Optimized systems for maximized efficiency

Remote Monitoring

Remote monitoring for faster problem resolution and minimized downtime

Support Desk Services:

Staffed by knowledgeable and well-trained IT customer-care specialists, our IT Service Desk is ready and available to quickly address your needs. Our team is staffed by seasoned technicians with over 125 years of combined and diversified expertise —so you can be back up and running in no time.

Assistance is just a phone call away: (800) 345-3888

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Our Service Desk support includes:

  • PC and network troubleshooting

  • Handheld device configuration and troubleshooting

  • Popular applications for business

  • Administrative tasks

  • Desktop software installation

  • Virus/spyware removal

  • File/folder restores

Security and IT Services:

There are certain security factors that your entire team needs to be aware of to ensure best practices are followed and keep your data is protected. Here are a few things to share with your team to make sure your data is safe:

  • Passwords protect your business data and should be changed often, as hackers can use password cracking programs to break into user accounts.

  • Never share passwords with others or maintain spreadsheets or Word Documents to store them.

  • Cybercriminals create emails, websites, businesses, or even brands that appear to be legitimate to trick users into sharing confidential information for the purpose of stealing your money or identity. These attacks are known as phishing schemes.

  • Phishing schemes are typically designed to acquire personal or business information, passwords, credit card numbers, and bank account information, so employees should think twice before sharing this data with anyone.

  • Ransomware is a type of malicious software designed to block access to a computer system and all of its files until a sum of money is paid.

  • Paying the ransom doesn’t guarantee that any or all of your data will be returned. Also consider that the hackers may have copied all of your information, including confidential HR information, client credit card numbers, and more.

  • Instruct employees to be cautious when clicking links or downloading files from unknown senders, particularly when there is a sense of urgency conveyed in the subject line or text. (Ex: Invoice is past due; Missed packaged delivery; etc.)

The First Step:

Our IT assessment utilizes a two-pronged approach with a technical assessment and an interactive discussion with your power users regarding how they utilize technology in the daily operations of their jobs. This will enable us to provide you with a risk assessment report highlighting potential vulnerabilities and discuss recommendations on issues to fix, how to get more from your existing technology, how to get increased business continuity, how to better lockdown your sensitive information, and much more.

Hardware

  • Servers, Workstations, Printers, and non-AD devices (like switches/routers/printers)
  • Old Computers which are still joined to the domain and have not been removed

Software

  • Systems with missing Patches / Service Packs / Security Updates
  • Local accounts (per-system) with weak/insecure passwords
  • Systems with missing Anti-Virus, Anti-Spyware, or firewall misconfiguration

Configuration

  • Security policy inconsistency across network servers/computers
  • Outbound system access that should be blocked
  • Lack of Content Filtering (Social Media, Entertainment, Pornography, Illegal Downloads)

Accessibility

  • Misconfiguration of user access to Network Shares
  • Which users have Mailbox Delegate Access (send on behalf of, access other mailbox)
  • Membership to Email Distribution Groups

Security Risks

  • Old user accounts which still have access and have not been properly disabled
  • Internal systems with open ports that pose a potential security risk
  • External issues which put your network at risk of business disruption or data loss

Let us show you how our tools, technology, and structured processes can help keep your environment more secure and operating at peak efficiency, so you can maximize the return on investment in your employees and your information technology. Simply fill out the form below to get started.

Free Risk Assessment

    Company Name

    First Name
    Title

    Last Name
    Email

    How many computer users are in your environment?

    I am interested in (select all that apply)

    If you checked “other,” please explain what else you’re interested in:

    Please let us know if you have any additional needs or comments that could help with our assessment.


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